iMental Health Counselling
Frequently Asked Questions
What insurances are covered with a Registered Provisional Psychologist?
Most insurances are covered with a Registered Provisional Psychologist. We have billed to Sunlife, Canada Life, Green Shield, Blue Cross, Medavie Blue Cross, ASEBP.
If you are unsure you can always check in with your insurance provider.
Do you direct bill?
We direct Bill to most insurance companies. it is your responsibility to upload your insurance to the janeapp portal when you book and we will try our best to direct bill.
Is there a cheaper option if I don’t have insurance?
We do not want it to be a barrier to you getting the support you need, so we can collaborate on the possibility of a sliding scale; however, it may also be in your best interest to consider a referral to a lower-cost counselling service.
Do you do ADHD assessments for children?
No, we only offer counselling for children, but can recommend trusted professionals if you are looking for an assessment.
Do you work with veterans?
Yes, we do! You can talk to your case manager about getting set up with our clinic.
Can I attend both individual and couples counselling with the same therapist?
No, you cannot because it may put the therapist in a position where there may be bias to your perspective and is not recommended. We would recommend you have a different therapist for individual therapy.
I have run out of coverage for my benefits. Can we charge my partners insurance for couples sessions?
We have to bill the client for who shows up for the session, so if it is both of you, we have to charge each person for half of the appointment or we are not being honest to the insurance company.
What if I am not satisfied with my therapist?
It can happen that you need to be referred to someone who is a better fit and this is something that your therapist wants as this process is all about you. We recommend having a conversation with your therapist if it is not a good fit and we will give you a few names that may be a better fit for you.
It is my first time attending therapy. I don't even know where to start with my therapist.
Usually the starting is discussing confidentiality and initial relationship building may be hearing a little bit about who you are, where you came from and what brings you to counselling. The initial stages of counselling are to really get to know you and come up with some goals for what you would like to see happen in counselling.
Where are you located?
We are located off of the Campbell Road exit in St. Albert, right next door to the NABI centre.
We are located in the doors to the right of the NABI centre and you will see a sign that says wellness hub. There is a waiting room as you walk into the building on the right and iMentalHealth Counselling is the first door on your right as you get into the building.
What is the difference between a Psychiatrist and a Psychologist?
A Psychiatrist has a Doctoral degree and can prescibe medications; whereas a Psychologist cannot prescribe medication and in Alberta can have a Masters degree or a Ph.D.
I am or I know someone who is at risk to them self or other. Where can I go? What should I do?
There are a few different options for support if you are in need of immediate assistance.
- Call 911 or call the distress line at (780)482-4357
- Access 24/7 is a good option for support but you may need to wait in line for help.
Can iMental Health help me if I am not in Alberta or out of country?
Currently if you are not in Province, we cannot see you due to College Alberta Psychologists Ethical Standards.
What is Covered with a Certified Canadian Counsellor?
The Province of Alberta has made Counsellors a regulated profession which means that most insurances should cover a Certified Canadian Counsellor. It is best to check with your insurance company. We know that most blue cross plans cover, as well as greenshield. If you want a reduced price for therapy it is a good option.
iMental Health Counselling
How To Get Started
You can send us an email, call, or book a free consult using our online booking portal.
